February 3rd, 2012
Christian Seebode

This post gives a definition of the patient experience
“We define the patient experience as the sum of all interactions, shaped by an organization’s culture that influence patient perceptions across the continuum of care.”
But why so distant? The patients perception may tell him: ‘I am fine’ but next day he’ dead. I think we must be [...]

July 17th, 2010
Christian Seebode

This post with the story of Bill Claxton a patient suffering from a rare neuroendocrine cancer called carcinoid is amazing. It shows how a patient claims a patient centered approach and achieves to succeed. Success is owed to

developing a surgical plan, and
assembling a multidisciplinary medical team

all done by himself. This is an outstanding [...]

January 3rd, 2010
Christian Seebode

In this survey published by http://www.healthleadersmedia.com some of the aspects of the management difficulties for healthcare organisations that are trying to provide a better patient experience are documented. This somehow relates to my observation that patients are not perceived as vital players in healthcare delivery. The combination of patients being the source of all activities [...]