February 3rd, 2012
Christian Seebode

This post gives a definition of the patient experience
“We define the patient experience as the sum of all interactions, shaped by an organization’s culture that influence patient perceptions across the continuum of care.”
But why so distant? The patients perception may tell him: ‘I am fine’ but next day he’ dead. I think we must be [...]

March 6th, 2011
Christian Seebode

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August 22nd, 2010
Christian Seebode

Medical tourism is special in many aspects. Patients travel first to be treated. Main drivers for this behavior are quality and/or price. This makes medical tourism a real market scenario with real customers.
Patient Choice
The first remarkable thing about medical tourism is choice. Whatever the reason is that patient choice is often not possible in general [...]

July 17th, 2010
Christian Seebode

This post with the story of Bill Claxton a patient suffering from a rare neuroendocrine cancer called carcinoid is amazing. It shows how a patient claims a patient centered approach and achieves to succeed. Success is owed to

developing a surgical plan, and
assembling a multidisciplinary medical team

all done by himself. This is an outstanding [...]

May 13th, 2010
Christian Seebode

In her post on e-patients.net Susannah Fox gives a couple of data about the relationship of patients and their willingness to use the internet to communicate.
Her central point
However, the internet does not replace doctors, nurses, and other health professionals.  93% of people living with chronic disease turn to a health professional [...]

December 4th, 2009
Christian Seebode

But how much trust is really needed to support a patient’s individual health? Maybe this is not the right question because trust is a concept with a general image but individual consequences. What feels right and trustworthy for one person is unacceptable for another. Additionally the trust needed for a patient – physician dialogue [...]